Avatar

Justin Kase

  • Total activity 20
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 10

Articles

Recent activity by Justin Kase Sort by recent activity Recent activity Votes
  • SSL Certificates

    Media Temple will install a certificate that you provide to us or help you obtain one from AWS. If you don't already own a certificate, you will need a Certificate Signing Request (CSR) to purchase...

  • IAM SSH Users

    How do I manage my users? In the AWS console, our default configuration is to allow all users to reset their password and to manage their public SSH key in IAM with no further access to the AWS co...

  • Accessing your Servers

    Submit your SSH keys We don’t use usernames+passwords, instead SSH keys are used when accessing the production / staging / dev environments. This method of access provides a more secure infrastruct...

  • How to Access Technical Support

    How do I get access to the ticket portal? If this is the first time logging into the support portal, select ‘forgot password’. You will need to enter your email address in order to receive an emai...

  • Billing

    Structure Your monthly charges will be separated into two items: your fully managed support plan + your AWS usage. You have a dedicated billing manager We know that AWS billing can be confusing so ...

  • Let us know who you are

    Who are you? To help us curate the information that will be most useful to you, please tell us your role on your team and how you will be interacting with Media Temple. Roles Admin (I need to kn...

  • Making Your Account A Success

    Here are some things our most successful customers do: Always test on Staging first before pushing changes to Production. Load test your cloud environment before going live Let us know if you are ...

  • Meet Your Support Team

    Your Technical Onboarding Manager Your Sherpa who will lead you through your first weeks on AWS cloud and get you set up for success from the start.   Your Service Delivery Manager Your Service De...

  • How to prepare for a monthly account review

    What is a Monthly Account Review? Web hosting is a given, but we know that each of our customers has their own criteria upon which to evaluate Media Temple. Our monthly account reviews will help id...

  • How To Prepare For Your Weekly Project Calls

    This article applies to new customers who are currently on-boarding to Fully Managed Cloud hosting. After your project kick off call, your Technical On-boarding Manager will schedule weekly project...